Working.Experts for Pharmacy — Complaints and Appeals Policy

Last updated: 14 April 2026 Operator: Fastidious LLP, trading as Working Experts Email: legal@working.expert

1. Scope

This policy explains how users can raise complaints about content, listings, behaviour, moderation, account actions, or service issues.

2. Submitting a complaint

Complaints should include enough detail for us to identify the issue, the relevant content or action, and the outcome sought.

3. Review

We may assess evidence, relevant platform records, user safety considerations, legal risk, and prior conduct when reviewing a complaint.

4. Appeals

Where we have taken moderation or account action, users may ask for a review. We may uphold, vary, or reverse the original decision.

5. Limits

We may refuse repetitive, abusive, bad-faith, or manifestly unfounded complaints.

6. Contact

Fastidious LLP trading as Working Experts 10-11 Great Russell Street, London WC1B 3NH 01740 467015 legal@working.expert